FAQ

Fair questions, straight answers.

Everything students actually ask about tag. If yours isn't here, email rabee@ride-tag.com and you'll get a reply from a person.

The basics

What is tag.?
tag. is a ride-pairing app for verified college students. Drivers post trips they're already taking, riders tag along, and everyone splits the real cost of gas. Nobody drives for money.
Who can use tag.?
Students with a valid .edu email at a supported campus. Verification is required before you can post or join anything.
Where and when does it launch?
UC Berkeley first, with the first invites going to the waitlist. Other campuses follow based on where waitlist demand is strongest.
Is tag. free?
Joining is free and posting trips is free. When you ride, you pay your share of the gas plus a flat $1.50 platform fee. That fee is the only money tag. makes.
Is there an Android or web version?
tag. is a native iOS app at launch. Android and web come later, and waitlist interest helps decide how soon.

The money

How does cost splitting work?
The cost of the drive is split across everyone in the car, driver included. Only occupied seats count, so if more riders join after you, your share drops. The price you see is always your current share.
How is the gas cost calculated?
From real data: the driving distance of the actual route, the official EPA fuel economy of the driver's car, and the current California gas price, plus tolls when the route has them. No estimates, no padding.
Do drivers make money?
No, and that's by design. Riders reimburse a share of real costs, nothing more. tag. is cost-sharing between students, not a gig platform.
When am I charged?
Your payment is authorized when you join a trip and held. It's only released to cover the driver's gas after both you and the driver confirm the ride happened.
What if I cancel?
Cancel before the trip departs and you get a full refund. Cancellations after departure aren't eligible for refunds.
What payment methods work?
Apple Pay and credit or debit cards, processed by Stripe. tag. never stores your card details.

For drivers

What do I need to post a trip?
A verified account and your car on your profile: year, make, and model, which tag. uses to look up its EPA fuel economy. Then it's origin, destination, date, time, and seats.
Can I choose who rides with me?
Riders can take open seats on trips you post to the feed. When tag. matches your trip with someone's ride request, they ask to join and you approve or decline.
Can I cancel a trip I posted?
Yes, from My Trips. Riders are notified and refunded automatically.
Do I need anything special to drive?
A valid license, insurance, and a road-legal car, the same as any private trip. tag. is cost-sharing, so you're not driving commercially, but you should confirm your own insurance covers passengers.

For riders

How do I find a ride?
Browse the feed of open trips, or post a ride request with your destination and a rough time window, like Friday afternoon. tag.'s matching engine checks every new trip against your request.
Where do I get picked up?
Trips start from the driver's posted origin. Once you're in, you can propose a specific pickup point, and tag. checks that the detour stays small and fair to the driver.
Can I talk to the driver before the trip?
Yes. Every trip has an in-app message thread for the driver and confirmed riders, so you can coordinate without sharing phone numbers.
What if no trip matches my request?
Your request stays open through your time window and drivers going your way can see it. If a fitting trip is posted, tag. notifies you.

Safety and trust

How do I know who I'm riding with?
Everyone on tag. verified a college email before they could participate. You see names, photos, campuses, cars, and the ratings other students left.
What if something goes wrong during a ride?
In an emergency, call 911 first. For anything else, the app has a direct line to report problems, and a human reads support@ride-tag.com.
How do I report someone?
From their profile or any message they sent, or email support@ride-tag.com. Accounts that break trust get removed.
Does tag. run background checks?
No. tag. verifies student status, shows real profiles, and surfaces ratings, and we're upfront that we don't screen driving records. Ride with people you're comfortable with.

Your account

Why do you need my .edu email?
It's the whole trust model. Student-only verification is what makes tag. a campus network instead of an open marketplace.
How do I delete my account?
In the app: Profile, then Settings, then Delete account. It's permanent. You can also email privacy@ride-tag.com.
How do I get launch updates?
Join the waitlist below, or follow @ridewithtag on Instagram.

Launching at UC Berkeley

Still curious? Try it first-hand.

Join the waitlist and see tag. for yourself when Berkeley opens.

Join the waitlist